How much is a session?

Morning session : £7.00

Afternoon session: £20.00

Do you offer sibling discounts?

We do not offer sibling discounts. This is because each child requires as much care and attention as the next and we will not compromise on our staffing.

How do I pay?

You can book and pay directly via your ScoPay (Balances section) account.

Can I pay with Childcare Vouchers/Tax Free Childcare?

We are Ofsted registered so you can pay with Childcare Vouchers / Tax Free Childcare.

We are registered with the following providers:

How can I book a regular session in Breakfast and/or Afterschool Club?

All bookings, both regular permanent sessions and ad-hoc bookings require you to complete a Registration Form.

To book regular sessions please email acorns@thames-ditton-infant.surrey.sch.uk to check on availability. If there is space, your child can start attending Acorns as soon as we complete your registration.

If there is no availability, we will keep you on a waiting list.

What is the booking deadline for ad-hoc Breakfast Club and After School Club sessions?

Please book one full week in advance, if there is availability.

How can I cancel a permanent block booking?

Please provide one half-term's notice of your intention to cancel your regular sessions. Further details can be found in our Terms and Conditions below.

My child is going to be absent or I need to cancel a one off session, what should I do?

If your session is cancelled with less than a week’s notice, you will still be expected to pay for your session. This is because we will still be expected to pay the club staff and the food, resources and activities will already have been arranged.

Will I get a refund?

Yes – you can cancel and receive a refund for a one-off session. The following notice is required:

• 1 week or more notice of the booking date – 100% credit to account
• Less than 1 week of the booking date – no credit offered

Do I need to inform you if I cancel a booking?

It is the parents’ responsibility to inform the school if their child is not attending and you will need to send an email to Acorns' email to cancel a booking.

Due to high demand, if a child regularly misses their booked slot, the school will contact you to discuss the reasons for non-attendance. 

Can I swap days?

For breakfast and after school clubs you can cancel sessions in accordance with the cancellation notice above. If there is availability, you can then book new sessions. You need to ring or email Acorns to arrange this.

Where do I drop off and pick up my child/children?

The double gates that lead into the playground from St. Nicholas Road.

Will Acorns take my child to their classroom/teacher?

For the morning session, children will be dropped to their classroom and teacher.

How will my child get to Acorns after school?

In the afternoon session children will be collected from their classroom.

Can my child also attend an extra-curricular club after school?

Your child can attend a school run extra-curricular club after school. Please notify Acorns and the club in advance if your child is attending an extracurricular club. The club will deliver your child to Acorns.

When can I drop them off and pick them up?

Parents/carers can drop off at the breakfast club anytime from 7.15am.

Parents/carers can collect from the after school club at any time 5:30pm until 6.15pm.

All children must be signed out by 6.15pm. 

What happens if I am running late?

We understand that at times parents/guardians may be running behind schedule, and we will always ensure that we do our utmost to support our families where possible. If a child is collected late, it has a knock on effect on our teams and therefore we will apply a late fee to your account. If you are running behind schedule and your child will be collected late, please make sure you notify us in advance.

In the event of a child not being collected on time, we will attempt to call the parents/guardians. If we are unable to make contact, we will follow our safeguarding policy/uncollected child policy. We always strive to offer parents/guardians the support needed, however, if late collections become a reoccurring event, we reserve the right to withdraw our service.

What happens if someone else needs to pick up my child?

Only people listed on your Registration Form can pick up your child.  You can easily change this by informing the school. Staff will only release children to your named people and if they can state your Magic Word on collection. Any person collecting your child must be over 16 years old.